FAQ

Vans are collected from [Collection area — West London]. You can drive anywhere in mainland Great Britain unless we agree otherwise. Collection details are confirmed in your booking email.

• Valid UK photocard driving licence (and counterpart if applicable)
• Proof of address dated within the last 3 months (utility bill, bank statement, or council tax bill)
• Debit or credit card in the main driver's name
• Booking reference and the card used for your online reservation payment
• DVLA share code if we request an online licence check

A refundable security deposit of £250.00 applies to each hire. £50.00 is paid online when you book and counts toward that deposit; the remaining £200.00 is paid at collection. The full deposit is released within 14 working days after the vehicle is returned and inspected, subject to inspection and any outstanding charges.

• Basic protection: excess £1,500.00 (free)
• Smart protection: excess £750.00 (£20.00/day)
• All-inclusive: no excess for eligible claims (£30.00/day)

Yes — registered accounts get 20% off the base van rental on their first completed hire when booked before 1 September 2026. You must be signed in when you book; guest checkout does not qualify. See our promotions page for full terms.

The standard package includes 200 miles per hire day. Unlimited mileage is available for £9.00 per day when selected at booking.

If you exceed your allowance, excess mileage is charged at approximately £0.35 per mile.

Drivers must be aged 21–75, hold a full licence for at least 1 year, and be approved before driving. Additional drivers can be added for a fee — see extras at booking.

Not without written permission. Standard hires are for mainland Great Britain only. Contact us before booking if you need to travel outside the UK.

Yes, subject to availability. Contact us as early as possible — extensions may be charged at the prevailing daily rate.

Yes. Additional drivers must meet our eligibility requirements and be added before they drive. Tick 'Additional Driver' on the extras step — a daily fee applies.

The online reservation payment must be paid by card. The remaining hire balance and any security deposit handling are normally completed by card at collection. Cash is not accepted unless agreed in advance.

Yes, debit and credit cards are accepted for the online reservation payment and balance payment.

Contact us immediately if you will be late. A 30-minute grace period may apply, then charges of approximately £25.00 per hour (or a full extra day) may apply.

Report it to us immediately at claims@vanturarentals.com and to the police if required. Do not admit liability. We will guide you through insurance and recovery.

You are responsible for all fines, tolls, congestion charges, and ULEZ/LEZ charges during your hire. We may pass these to you with an administration fee.

Smoking is not permitted (charge approx. £150.00). Pets may be allowed by prior agreement — cleaning charges may apply.

Lost keys may incur a charge of approximately £250.00 plus replacement and recovery costs.

The refundable security deposit is released within 14 working days after the vehicle is returned and inspected, provided the vehicle is returned on time, in acceptable condition, with the agreed fuel level, and without outstanding charges.

• More than 48 hours before pick-up: Full refund of any online reservation payment paid.
• 24–48 hours: 50% of the online reservation payment retained; remainder refunded within 14 working days.
• Less than 24 hours: Online reservation payment retained; no refund.
• Account holders and guests can cancel online via Manage bookings when pick-up is 48+ hours away. Guests verify by email code.

General enquiries: support@vanturarentals.com — Monday to Friday, 9 am–5 pm. Emergencies during an active rental (breakdown, accident): call us 24/7.