Terms & Conditions

Your hire agreement is with Vantura Rentals Ltd (trading as Vantura Rentals), company number [Company number], registered office [Registered office address]. We are VAT registered. All prices shown on our website include VAT unless stated otherwise.

Contact: vanturarentals@gmail.com (bookings), support@vanturarentals.com (general enquiries), claims@vanturarentals.com (damage and insurance claims).

Vehicles are collected from [Collection area — West London] unless we agree delivery in writing. You may drive within mainland Great Britain only unless we give written permission to travel abroad.

The vehicle must be returned to the agreed location by the agreed date and time, with the same fuel level as at collection, in a reasonable condition, and with all keys, documents, and hired equipment.

• Drivers must be aged 21–75 (subject to insurer approval).
• A full valid driving licence must have been held for at least 1 year.
• Only drivers named and approved on the hire agreement may drive the vehicle.
• We may require a DVLA licence check, proof of address (dated within the last 3 months), and additional documents for insurance verification.
• We reserve the right to refuse hire if licence checks, insurance eligibility, or identity verification are not satisfactory.
• The payment card used for the online reservation payment and any deposit authorisation should be in the main driver's name where possible.

Drivers from age 21 may be accepted subject to licence checks, insurer approval, and eligibility requirements.

• A refundable security deposit of £250.00 applies to each hire.
• £50.00 is paid online when you book and counts toward the security deposit. The remaining £200.00 is paid at collection.
• The security deposit is released after the vehicle is returned and inspected, subject to any damage, charges, fines, or other sums due under these terms.
• The remaining hire balance (van rental, protection, mileage, extras, and any applicable charges) is payable in person at collection unless we agree otherwise in writing.
• We accept debit and credit cards for the online reservation payment and the balance due at collection. Cash may not be accepted unless agreed in advance.
• Prices are confirmed in your booking summary before you pay the reservation payment. See our Promotions page for introductory offer terms.

Basic insurance is included for eligible drivers. Insurance excess applies as follows (estimates — confirm at booking):

• Basic protection — free; excess £1,500.00
• Smart protection — £20.00/day; excess £750.00
• All-inclusive protection — £30.00/day; no excess for eligible damage claims

You are responsible for damage not covered by insurance, including tyres, windscreen, roof, underbody, interior, and lost keys. Report all damage and accidents immediately to claims@vanturarentals.com.

• Standard package: 200 miles included per hire day.
• Unlimited mileage option: £9.00 per day (where selected).
• Excess mileage (if applicable): approximately £0.35 per mile over your allowance.

The vehicle is supplied with fuel and must be returned with the same fuel level. If returned with less fuel, a refuelling charge applies at market rate plus an administration fee of approximately £15.00. Misfuelling may incur charges up to £500.00 plus recovery costs.

Please contact us as soon as possible if you will be late. A grace period of 30 minutes may apply. After that, late return charges of approximately £25.00 per hour (or a full additional day's rental, whichever is greater) may apply. Failure to return the vehicle on time may be treated as a serious breach and reported to the police.

Return the vehicle in a reasonably clean condition. Excessive cleaning charges may apply. Smoking in the vehicle is prohibited — charge approximately £150.00. Pet cleaning charges may apply (approximately £75.00).

You are responsible for all parking fines, speeding tickets, congestion charges, ULEZ/LEZ charges, tolls, and other traffic offences incurred during the hire. We may pass these to you with an administration fee and charge your card or deduct from your deposit.

• More than 48 hours before pick-up: Full refund of any online reservation payment paid.
• 24–48 hours before pick-up: 50% of the online reservation payment retained; remainder refunded within 14 working days.
• Less than 24 hours before pick-up: Online reservation payment retained; no refund.
• No-show: Full online reservation payment retained; hire charge may still apply.
• Failed licence or insurance checks: We may cancel the hire. Any online reservation payment or security deposit already taken will be handled according to the reason and timing — we will explain at the time.
• If we cancel: Full refund of any amount paid online.

Security deposit releases are processed within 14 working days after the vehicle is returned and inspected. Account holders may cancel online when pick-up is more than 48 hours away via Manage bookings. Guests should contact us with their booking reference.

Contact us immediately in the event of a breakdown or accident. Do not admit liability. Obtain details of other parties and witnesses. For emergencies during an active rental, call us — 24/7 support is available for breakdown and roadside issues.

We process personal data (including driving licence and identity information) in accordance with our Privacy Policy.

These terms are governed by the laws of England and Wales. If any provision is invalid, the remainder continues in effect. We may update these terms; the version in force at the time of your booking applies to that hire.

Figures marked as estimates may be updated. Always refer to your booking confirmation and hire agreement for the amounts that apply to your rental.