Privacy Policy

Data controller: Vantura Rentals Ltd (trading as Vantura Rentals), company number [Company number], registered office [Registered office address].

Privacy enquiries: support@vanturarentals.com

• Identity and contact details (name, email, phone, address)
• Driving licence information and photographs
• Proof of address and other documents for insurance verification
• Booking details (dates, vehicle, extras, protection, mileage)
• Payment information (processed by Stripe — we do not store full card numbers)
• Account credentials if you create an online account
• Communications with us (email, phone, contact form, WhatsApp)
• Technical data (IP address, browser type, cookies — see our Cookie Policy)

• To process and administer your van hire booking
• To verify driver eligibility and insurance requirements
• To take payments and manage deposits and refunds
• To communicate about your booking (confirmations, reminders, changes)
• To handle accidents, damage claims, fines, and disputes
• To comply with legal obligations (tax, insurance, road traffic law)
• To improve our website and services (with your consent where required)

Legal bases under UK GDPR: contract performance, legal obligation, legitimate interests (e.g. fraud prevention, business records), and consent where applicable (e.g. marketing, non-essential cookies).

• Payment processor (Stripe)
• Email and communication providers
• Insurance and breakdown assistance partners
• IT and booking systems (including Airtable for booking records)
• Professional advisers (lawyers, accountants) where necessary
• Police, insurers, or regulators when required by law or after an incident

We do not sell your personal data.

We keep booking and hire records for as long as needed to administer the hire, handle claims, and meet legal and insurance requirements — typically up to 7 years after the hire ends. Licence images and identity documents are retained for the hire period and a reasonable period afterwards for dispute resolution, then securely deleted unless we must keep them longer by law.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Restrict or object to processing in certain circumstances
• Data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the ICO (ico.org.uk)

To exercise your rights, email support@vanturarentals.com.

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure payment processing, and access controls. No system is 100% secure — please use strong passwords for your account.

Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or standard contractual clauses).

See our Cookie Policy for details on cookies and how to manage your preferences.

We may update this policy from time to time. The date at the top of this page shows when it was last revised.